Message sent
It is in our inbox. You will get a reply with questions, and a written plan after that.
What happens next?
We read the message and reply in writing, usually with questions, because the first message never covers everything. If the project needs a call, we book one and send notes afterwards. Then you get a plan listing pages, features, dates and price, and nothing gets built until you approve it.
What should you get ready in the meantime?
None of this is urgent, and none of it needs to be tidy. Having it to hand makes the first reply useful instead of a list of questions.
- A rough list of the pages you think you need
- Logins for the current site, if one exists
- Brand guidelines, logo files or anything a designer gave you
- The name of the person who signs work off
- Any date the project has to hit, and why
While you wait, the services page covers what each part of the work includes, and the portfolio page shows two live sites we built and what each one includes.
Questions after sending
The things people wonder once the form has gone.
Did my message actually send?
Yes. Reaching this page means the form submitted and the message is in our inbox. If you would rather have a copy, email sam@newguard.media and we will reply on that thread instead.
I forgot to mention something. Can I add to it?
Send a second message with the extra detail, or email us and we will attach it to the first one. Nothing gets lost by sending twice.
What should I get ready in the meantime?
A rough list of the pages you need, your logins for the current site if one exists, any brand guidelines, and the name of the person who signs things off.
What if I do not hear back?
Reply to your own message or email sam@newguard.media. Filters catch things now and then, and a reply on the same thread brings it back to the top of the queue.
Can I change my mind after the plan arrives?
Yes. The written plan is a proposal, not a contract. Say no and it costs nothing, and the plan stays yours to use however you like.
Read on while you wait
Every project runs the same way: written plan first, approval second, build third, and every account in your name at the end.